Last updated May 22, 2018
Dear Relux user
Subsequent use of the Relux.com platform and software applications by Relux Informatik AG without the user's consent is not possible afterwards.
When using the Relux.com platform and software applications from Relux Informatik AG, we collect anonymous and personal data.
We need this information to properly fulfill the contract between you and us and to comply with our legal obligations. Without this information, we may not be able to provide you with all the services you require.
Users are almost exclusively legal entities related to the companies or legal entities that obtain services from Relux. (GDPR Art. 14).
Paid-for products of Relux Informatik AG are sold and delivered exclusively to legal persons.
We use, store and process information, including personal data, about you in order to provide the Relux.com platform and software applications from Relux Informatik AG, to be able to process registrations for webinars and training courses as well as orders, to analyze, improve and further develop, and to create and maintain a trustworthy and secure environment and to comply with our legal obligations.
The data we collect is divided into two categories.
License keys. Paid services and licenses are monitored by the external partner WIBU Systems. Only customer and order numbers of legal entities are stored. Authentication of the person or personal data of a legal entity is only possible manually by employees of Relux Informatik AG in the internal sales systems via the order number.
Relux is entitled to pass on the above-mentioned account, usage and anonymous log data of users who work with the Relux.com platform and software applications from Relux Informatik AG.
Owners of a relux.com account have the possibility to let Relux Informatik AG know if they would like to receive newsletters or not.
Owners of a relux.com account have the possibility to delete their account with its content at any time and by themselves. If your account is deleted, all support requests and forum posts on our support platform (Freshdesk) are automatically deleted.
This requires a successful login and a subsequent invoking and confirmation of the delete function.
Relux Informatik AG keeps a record of successful deletion for security reasons. A later recovery of this data will no longer be possible.
Relux Informatik AG uses services/applications of partner companies, which are listed in this chapter, to fulfil our services. Relux Informatik AG is neither the owner of these companies, nor is it in a position to control them. If you interact with them, you can transmit data directly to the external partner, Relux Informatik AG or both. These partners have their own rules on the collection, use and dissemination of data, but must comply with the GDPR data protection guidelines. This applies to the extent that Relux Informatik AG obtains or delivers personal data via these tools.
Support & Forum
Social media platforms
Relux Informatik AG uses social media platforms such as Facebook, LinkedIn, YouTube etc. for communication with users. The personal data of these followers are located exclusively in these social media platforms and are neither actively used, nor controlled or monitored by Relux Informatik AG. Therefore, questions regarding the processing of your personal data by the provider of their social media platforms should be addressed to these providers.
Please note that if you do not want to receive any more news from Relux Informatik AG on these social media platforms, then you have to unsubscribe as a follower in the respective topics or groups.
Certain areas of the relux.com platform use the services of the University of Heidelberg for map functions. Relux Informatik AG does not store any user-specific data when using this service. The data protection regulations of the University of Heidelberg can be found here.
Visits, length of stay, downloads etc. of the relux.com platform are monitored with Google Analytics and stored anonymously. There is no connection between an account on relux.com and this data.
Google AdWords campaigns help to find services of Relux Informatik AG. Corresponding evaluations are anonymized. There is no connection between an account on relux.com and this data.
Web servers may collect information about your use of the Web site. This is done with the help of cookies.
In the section for users of the relux.com platform, cookies are used to ensure that the browser recognizes users by storing the login data in a cookie. By accessing the relux.com platform from local applications of Relux Informatik AG, it is additionally ensured that only readable product data is offered for the respective applications (e.g. rfa product data for users of Revit from Autodesk).
Wenn Sie auf Ihrem Computer keine Cookies zulassen, werden Sie sich auf der relux.com Plattform manuell anmelden sowie die geeigneten Produktdatenformate selbst aussuchen müssen. Weitere Einschränkungen sind nicht ausgeschlossen.
In the event of any discrepancies, you can send all the relevant information described in this section to our data protection department in writing using our "data protection enquiry form". Please note that we will only process completely filled-out forms and may ask you to confirm your identity before taking any further action.
We reserve the right to invoice or refuse requests according to internal and external accrued expenses to the applicants according to GPDR Chapter 3, Section 1, Art. 12, Sections 5 and 6.
Upon request, you will receive clear information on the processing of your personal data in accordance with GDPR Chapter 3 Section 2 Article 15. This information is free of charge subject to GDPR KAp. 3, Section 1, Article 12, Section 5.
Notice and link to data protection form
The user has the right to be informed by the person responsible in case of correction or deletion of personal data. The deletion of personal data can be carried out by the user in the relux.com account. A confirmation of deletion (according to GDPR chapter 3, section 3, art. 19) will be sent in an automated message correspondingly.
The user has the right to all personal data on relux.com of Relux Informatik AG according to (according to GDPR chapter 3, section 3, art. 20), in a machine-readable format. On relux.com these are "own products" in your own account as well as personal data (country, industry, company name, company address, billing address, title, first name, surname, photo, email address, telephone number, mobile number).
Kaspar Pfeiffer Strasse 4, CH 4142 Münchenstein, Tel. +41 61 333 07 70, email firstname.lastname@example.org
Tüllinghofer Str. 145
59348 Lüdinghausen, Germany
datenschutz focus & unternehmen
lic.iur. Claudia Leonie Wasmer